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	<title>I AM</title>
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		<title>Customer Experience is Hot!</title>
		<link>http://www.insiteam.com/?p=255</link>
		<comments>http://www.insiteam.com/?p=255#comments</comments>
		<pubDate>Tue, 24 Aug 2010 09:03:13 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[fiancial performance]]></category>
		<category><![CDATA[ROI]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=255</guid>
		<description><![CDATA[Customer Experience is hot today. As the battle to attract new customers intensifies, companies are increasingly proclaiming a renewed commitment to their existing customers. But is there a key factor standing between the good intentions of the creative types who clearly see the need for customer experience improvements those who fund them?
 Or is it [...]]]></description>
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		<title>Help please &#8211; we&#8217;re recruiting</title>
		<link>http://www.insiteam.com/?p=250</link>
		<comments>http://www.insiteam.com/?p=250#comments</comments>
		<pubDate>Sat, 07 Aug 2010 11:41:21 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=250</guid>
		<description><![CDATA[Help is required as we move up a gear. Our offices aren&#8217;t big enough any more so we&#8217;re off to bigger ones over in the city. Our work load is growing and we need another couple of people. Can you help?
We&#8217;re after someone under the age of about 25 that&#8217;s keen to learn about people, [...]]]></description>
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		<title>Revitalising high streets and shopping centres</title>
		<link>http://www.insiteam.com/?p=249</link>
		<comments>http://www.insiteam.com/?p=249#comments</comments>
		<pubDate>Thu, 29 Jul 2010 12:52:39 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=249</guid>
		<description><![CDATA[Click the link
http://davidbarrie.typepad.com/david_barrie/2010/07/wiring-the-big-society.html#tpe-action-posted-6a00d834519d9469e2013485d3eaa7970c
]]></description>
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		<title>Workforce Management &#8211; are you a “legacy motivator”?</title>
		<link>http://www.insiteam.com/?p=248</link>
		<comments>http://www.insiteam.com/?p=248#comments</comments>
		<pubDate>Mon, 12 Jul 2010 14:50:09 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[human capital]]></category>
		<category><![CDATA[human resource]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[Workforce motivation]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=248</guid>
		<description><![CDATA[Human resource is any high street or shopping centre’s most valuable asset and seems to me to be consistently undervalued.  By nurturing and developing it, it can become a valuable asset and competitive differentiator.
Highly motivated staff perform well, enjoy their jobs, and go the extra mile for you and stick around. But what actually [...]]]></description>
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		<title>Customer Centricity</title>
		<link>http://www.insiteam.com/?p=247</link>
		<comments>http://www.insiteam.com/?p=247#comments</comments>
		<pubDate>Mon, 12 Jul 2010 14:40:45 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[performance]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=247</guid>
		<description><![CDATA[This is not a new term. Of course everyone thinks about their customers but are we as an industry thinking of them in terms of OUR product or service, though? Odds are the answer is yes.
But to keep hold of customers I believe we must design products, experiences and process differently than the current inside-out [...]]]></description>
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		<title>Leadership and Culture</title>
		<link>http://www.insiteam.com/?p=246</link>
		<comments>http://www.insiteam.com/?p=246#comments</comments>
		<pubDate>Sat, 19 Jun 2010 05:58:35 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[human resource]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[shopping centre]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=246</guid>
		<description><![CDATA[The future performance of shopping centres will depend so much on centre managers. Owners wishing to protect and grow the value of their assets will need to think differently as the fight for share of wallet intensifies in the age of austerity. Making centre managers more accountable &#8211; by making them more responsible &#8211; will [...]]]></description>
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		<title>Get sync&#8217;d</title>
		<link>http://www.insiteam.com/?p=244</link>
		<comments>http://www.insiteam.com/?p=244#comments</comments>
		<pubDate>Sun, 06 Jun 2010 15:12:36 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=244</guid>
		<description><![CDATA[Isn’t it time that asset managers of shopping centres started to examine their financial performance? Don’t get me wrong, we’ve all been operating the wrong way for a long time, and from a personal experience at my old company Modus, I’m certainly not immune from the effects of the macro-economy, but at least I’ve had [...]]]></description>
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		<title>Ideas and More Ideas</title>
		<link>http://www.insiteam.com/?p=243</link>
		<comments>http://www.insiteam.com/?p=243#comments</comments>
		<pubDate>Fri, 28 May 2010 07:54:31 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=243</guid>
		<description><![CDATA[Having come to the conclusion some years ago that the performance of shopping centres is inextricably linked to the performance of town centres, I set out to innovate as all the business management books advised at the time. “Innovate or fossilate” they would urge.
The fruits of that hard work now appear to be paying off [...]]]></description>
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		<title>Seeing round corners</title>
		<link>http://www.insiteam.com/?p=242</link>
		<comments>http://www.insiteam.com/?p=242#comments</comments>
		<pubDate>Sat, 20 Mar 2010 08:58:11 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[alan mitchell]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[performance]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=242</guid>
		<description><![CDATA[I-AM is fundamentally a business focused on knowledge and understanding. 
In its simplest form, let’s look at how we use it to align supply and demand for a shopping centre. We need to begin with the shopping centre product. To bring it to market (which centres have to do, day-in day-out) you need to know [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Recovery demands a clear-out of the old guard</title>
		<link>http://www.insiteam.com/?p=241</link>
		<comments>http://www.insiteam.com/?p=241#comments</comments>
		<pubDate>Wed, 17 Mar 2010 08:13:33 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.insiteam.com/?p=241</guid>
		<description><![CDATA[Luke Johnson (ex-Channel 4 boss) tells us that the most important word this decade will be reinvention.
He is right. Wholesale renewal is required. The causes of this upheaval (which have been charted in previous posts) include the economic downturn, an ageing population, the digital revolution and environmental issues among others.  We are told that [...]]]></description>
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