Monday 21 December 2009
Wow.
Research by Verdict but commissioned by eBay predicts British shoppers will spend one in five pounds online by the end of the decade, compared with one in 13 at present.
Neil Saunders predicts that the Internet will overtake traditional sales of electrical goods, books, music and films by “the end of the next decade”.
Mr Saunders warned traditional bricks-and-mortar business that they “simply cannot afford to ignore the Internet.”
Shopping centres now need to urgently find a new direction of travel, since out of town supermarkets will be going head to head with the Internet. The squeeze on the high street is going to be unforgiving.
Time to rally the troops – the high street is under siege.
Mike.
Thursday 17 December 2009
In this part of the economic cycle where cash is in very short supply, it’s tempting to cut costs thinking this will improve a shopping centre’s performance.
Under pressure from retail tenants, asset managers have steadily slashed and burned costs that do not appear to add any value, but this has led to a steady deterioration in quality of experience.
Low-end asset management businesses compete for market share on a “lower cost, lower benefit” model, and in the absence of any credible alternative, shopping centre owners seize the chance to lower service charge costs. But in this deterioration trap, prices aren’t the only thing to go down – the benefits for customers do too. What once was an art is now a commodity.
I-AM refuses to participate in this race to the bottom. Our customer-centric philosophy is to offer more benefits for the same price thus improving the benefits for customers. This is what we mean when we talk about adding value.
The bottom line: don’t dumb down, do wise up.
Feel free to comment.
Mike.
Thursday 3 December 2009
If you keep doing the same thing, you’ll always get the same results.
Unless you do something different, you won’t get a different result.
Simple really?
What do you think? Feel free to comment.
Mike.